“I always have our designers preface upfront they’re showing the pictures but it’s just for visualization and to get a feel for it. It’s not exact,” he says. “And then base all of the materials off the CAD plan, which is accurate.” McFarlin says he has no plans to stop using the program, even if the economy improves and competition is not as fierce. The software has been highly effective in giving potential customers, who are still on the fence, that extra little push. And that’s something the company appreciates in good times or bad. Landesign is making a point to market this technology’s availability to their potential clients. “I have all my designers pitching it when they initially speak with a prospective client,” says McFarlin. “I’m also going to be putting some of the 3-D shots on our website to let people know we have this program available.” The inexpensive cost of the software allows the company to use the program with no extra charge for customers. McFarlin says the economy has forced the company to work harder at bringing home sales pitches, and using the software has been an extra help. “It actually gets the client in the backyard and gives them an emotional tie to the potential project,” he says. “That’s just the push we need. It’s a difficult time right now and we’ll use anything we can to get that extra edge, so this has been a great tool.” Seeing is believing Use color. “Most of my drawings, 90 percent, are color rendered with markers, which helps because right away that gives some description to the plant materials and pavers,” she says. Rely on photos. Along with her drawing, Koch shows the customer photos of previous projects and pamphlets with the materials she is recommending. Add a spatial element. Say Koch is talking patios with a customer in her office, she will tell the customer the room is 12 by 12. Do they want something of a comparable size? Bigger? Smaller? Show live examples. LandArt has indoor and outdoor display areas and its own nursery. Koch can show customers completed projects and let them touch stones and plants she’s recommending. If you don’t have that ability, use the next best thing. “If you have a certain reputation with past clients that like their job, like their new outdoor room, we set up an appointment or ask them if we can visit the spot to show it to the potential clients,” she says.
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