Looks Aren't Everything: Marketing Strategies That Work

There are numerous benefits to a professionally installed and maintained landscape, and here are some examples of how this can be communicated to potential customers.

The list of added benefits associated with a healthy, efficiently designed and properly maintained landscape goes on and on. But how much of this information ever makes its way to the eyes and ears of customers and potential customers? Perhaps a better question is how much of this information ever makes its way to the eyes and ears of landscape contractors and maintenance professionals? And how much can this information improve your sales?

JUST THE FACTS. Lew Bloch, a consulting ar-borist and landscape architect with the Bloch Consulting Group, Washington, D.C., said landscape contractors don’t use this type of information to their advantage as much as they can.

“Surveys of real estate agents have illustrated that professional landscaping can add as much as 15 or 25 percent to the value of a property,” he said. “Customers need to realize that a professionally installed landscape is one of the few purchases that appreciates in value if it’s well maintained.” Additional studies have shown numerous ways in which a professionally installed and properly maintained landscape can benefit the homeowners or property managers beyond the obvious property beautification.

All of the information contained in this story was obtained either via the Internet or by making a few simple telephone calls. (Contact information for any group which provided data for this story can be found in the sidebar.)

This information is readily available to any landscape contractor or maintenance professional who wants it. Some of the groups may charge for the information or offer it only to their members, but these relatively minor costs can be justified as investments in sales and marketing efforts.

Much of the information is presented in thick binders or research studies that may not be suitable for public presentation. However, groups such as the Associated Landscape Contractors of America offer valuable sales information on seasonal color, water features, curb appeal and other services in professional looking, four-color brochures with your own company’s name, address and phone number printed on the bottom.

Where To Get It

    The vast majority of the information and empirical data in the accompanying story is just a fraction of what is available to anyone in the industry who will take the time to discover and use these potentially powerful sales tools.

    The national associations proved to be valuable resources because of the financial support they receive to conduct such research studies. The Associated Landscape Contractors of America, the Professional Lawn Care Association of America, the International Society of Arboriculture, the Lawn Institute and the Council of Tree & Landscape Appraisers all provided material for this story which is also available to their respective members.

    To obtain your own copies, contact them at the following locations:

    ALCA - 12200 Sunrise Valley Drive, Suite 150, Reston, Va., 22091. Phone: 800/395-2522. Internet: www.alca.org.

    PLCAA - 1000 Johnson Ferry Road, N.E., Suite C-135, Marietta, Ga., 30068. Phone: 800/458-3466. Internet: www.plcaa.org.

    ISA - P.O. Box GG, Savoy, Ill., 51874. Phone: 217/355-9411. Internet: www.ag.uiuc.edu/~isa.

    Lawn Institute - 1501 Johnson Ferry Road, N.E., Suite 200, Marietta, Ga., 30062. Phone: 770/977-5492. Internet: www.lawninstitute.com

    CTLA - 15245 Shady Grove Road, Suite 130, Rockville, MD 20850. Phone: 301/947-0487.

TURF ADDS VALUE. The value of turf alone is only rarely appreciated by consumers. According to PLCAA, the front lawns for eight average homes have the cooling effect of 70 tons of air conditioning. Turf also improves the quality of life for those around it by controlling dust, pollen and other substances in the air and filtering potentially harmful particles and substances from water as it recharges groundwater supplies. It also helps retard the spread of fire.

The ABCs of Lawn & Turf Benefits from PLCAA notes that grassy slopes can reduce noise created by automobiles by as much as 8 to 10 decibels.

Properly maintaining any property is a must if the homeowner or property manager wants to get the most value from that property. “People are better off putting in a simple landscape and paying to have it maintained properly than they are if they spend all of their money to put in a great landscape and don’t maintain it,” noted Bloch.

MONEY TREES. How many customers realize that insurance companies recognize the value of trees and generally allow claims up to $500 for a lost or damaged tree?

Trees can be an especially valuable part of a landscape because of their size. In the winter, deciduous trees on the south and west sides of a house can obstruct or deflect the chilling winds that drive up heating bills, while allowing the sun’s rays to warm the house. Meanwhile, in the summer, these healthy trees and their leaves can block the warm rays of sunshine that require the use of an air conditioner. One study noted in an ALCA brochure reports that when a city loses 20 percent of its trees, the temperature in that city rises an average of 4 degrees.

In the book, Growing Green Cities — A Tree-Planting Handbook, by Gary Moll and Stanley Young, an American Forestry Association study is cited that illustrates how one tree provides the following economic benefits to a property annually:

  • Air conditioning: $73
  • Controlling erosion and storm water: $75
  • Wildlife shelter: $75
  • Controlling air pollution: $50

If that cost is compounded over a 50-year lifespan for the tree with normal cost adjustments factored in, that tree becomes worth $57,151 to the property owner.

These same trees have been found to add between 5 percent and 7 percent to the value of a house lot and contribute to a quicker sale. Bloch cited a study of 1,350 real estate agents where 84 percent of those agents indicated that a house on a lot with trees was 20 percent more salable than the same house on a comparable lot without trees.

COMMERCIAL APPEAL. The key for so much commercial property is curb appeal. Owners of shopping plazas or companies with their own office building care deeply about the first impression visitors or passing traffic gets of their company. If a quality landscape is installed and maintained at these properties, that can translate into added business for the property owner.

According to ALCA, a shopping center owner in San Diego credits the property’s landscaping for the high occupancy rate and the ability to charge higher rental rates. Specifically, strategically placed trees and plantings block street noise and create a more desirable setting for the structure.

Additional studies have shown that landscaping has the highest correlation to increased occupancy in commercial buildings of any other variable. “Large projects, such as commercial sites, are the ones where landscaping can really make a difference in the value of the property,” noted David Peabody, president, Peabody Landscape Construction, Columbus, Ohio.

This doesn’t even take into account the positive effects of reducing stress and raising productivity that a quality commercial landscape can have on employees who work at the office.

WORK AT HOME. Homeowners interested in installing a professional landscape obviously care a great deal about their property, but they probably don’t realize how much value they’re adding to that property. A study by Money magazine found homeowners who have added an interior room to their house can expect to recoup 75 percent of the room’s cost in selling the house. Those same homeowners can expect to recover between 100 and 200 percent of the cost of a landscape installation in selling the house.

“We really emphasize the fact that real estate values change with landscaping,” said Peabody. “Customers have to realize this can be an investment for them.”

SELL, SELL, SELL. This information presents a pretty convincing case for the benefits of a professionally installed and maintained landscape. The information is worthless, however, if green industry professionals don’t use it to sell the public on the benefits they can enjoy from their landscape.

Peabody noted that this can be a difficult part of selling your services, however. “We have to push and push and push to get potential customers to realize these added values,” he admitted. “It’s not something that is already in their mind.”

He said that only when the entire industry begins collectively marketing itself and the environmental and societal benefits of its work will the public appreciate the value of the service provided. “It needs to be branded into people’s brains,” he said.

The author is Associate Editor of Lawn & Landscape magazine.

March 1997
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