The Price Is Right: Pricing Mowing

A well-planned pricing structure for mowing maintenance services can lead to a profitable business.

Creating a successful maintenance business not only takes hard work and dedication, but it also requires smart pricing techniques. The way a contractor prices maintenance services will have a definite impact on his/her bottom line.

There are many routes to take when deciding how to price mowing and many factors to consider when determining an estimate for a client. Some contractors shared their methods for pricing and explained exactly what variables should be considered in the decision to make that price a perfect fit for customer and contractor alike.

A PROPER PRICE TAG. With the various types of mowing jobs for different properties (for example, residential, commercial and homeowners' associations), there are a few methods of pricing, but most center around man-hours.

"All of my prices are from man-hours," stated Ray Bradley, president of Raymow Enterprises, Oldsmar, Fla. Bradley, who specializes in homeowner's associations and condominium owner's associations added, "I figure out how many workers will be required for a certain job. I have a set rate for both foremen and laborers and even the equipment that will be used."

When figuring these rates, Bradley takes an average of all of the formens' rates. Then he adds operating and administrative expenses such as medical insurance, workers compensation insurance and payroll taxes to the average rate. Finally, he doubles this rate and uses that final number when bidding jobs.

Tim Carr, president of Cardinal Lawn & Landscape, Rochester, N.Y., also prices by the hour and based on the equipment that is needed. Carr, who focuses on commercial properties, added that it is too difficult to calculate a square footage price because of the different variables involved.

Derek Blumberg, primarily a residential mowing contractor, explained some of the variables that he takes into consideration for each job.

"Contractors should first look at where a job is located," recommended Blumberg, president, Quality Seasons, Minneapolis, Minn. "Next, look at the size of the property. We get a square footage measurement using a wheel measuring tool. If you don't use a tool and different workers are measuring, you could get different prices. If your customers are neighbors and compare prices and they find out the prices are different, they won't be happy. You need to give them the same service at the same price."

Blumberg continued, adding variables such as looking at the terrain to figure out what equipment is needed and determining if trimming and blowing will be involved. All of these factors can combine to affect a price.

"The key is to have as much information about a property as possible," Blumberg remarked. "This is not just for maintenance reasons, but knowing the measurements helps me keep track of how much the crews are mowing a day."

Carr added competition to that list of criteria. "Notice how well the grounds have been maintained to this point. We also consider how much work we are doing or have the potential to do with that customer."

With the different prices being determined at each individual location, Dennis Barriball explained that he also prices properties individually based on the specific wants and needs of a client.

"Our price is based on an hourly rate," stated Barriball, president of Hemlock Landscapes, Chagrin Falls, Ohio. "We calculate the average crew wage plus a payroll overhead percentage plus a corporate overhead percentage plus the overhead for the equipment plus profit."

"We mostly base our prices on man-hours, then we factor in the terrain," commented Ed Galbraith, vice president/general manager of Total Maintenance Building Services, Palm Beach Garden, Fla. "We calculate price using our labor rate and establishing how many man-hours are in a job. Then we figure in the costs for overhead and the equipment maintenance repair."

Overhead is a major key on the road to profits. "Often, contractors new to this business don't consider the overhead and they try to live on what's leftover at the end of the year," noted Barriball, who handles primarily residential maintenance. Without enough overhead factored in the equation, this "leftover" may not be enough.

Crew Size
    Significance

    Crew size affects productivity, and productivity affects pricing. An efficient crew size often determines the company's bottom line down the road. Many contractors have the exact crew chosen when they are giving the bid, while others wait until they have the work.

    "We solicit the work then react to what we get," stated Tim Carr, president, Cardinal Lawn & Landscape, Rochester, N.Y. "We use two-man crews the majority of the time. For larger projects, sometimes the crews will merge."

    Dennis Barriball, president, Hemlock Landscapes, Chagrin Falls, Ohio, explained that even if they do have a crew in mind at the time of the estimate, it wouldn't make a difference. "We run three maintenance crews, but our quality doesn't change with the face of the crew."

    He added that they use two-man crews because it is more efficient. "The market won't bear a supervisory position on a crew. A third person isn't economical."

    "We have different crew structures for different jobs," commented Ray Bradley, president, Raymow Enterprises, Oldsmar, Fla. "I never run more than a three-man crew. Sometimes with large properties, I may divide it in sections for different crews to get it done in a timely fashion." – Angela Dyer

ALL THE EXTRAS. Beyond calculating the price for mowing services, there are the little extras that sometimes are included in that price or broken out separately. These "extras" include services such as clean-up, travel time, or unloading and loading time.

"For our clean-up services, we rake the lawns, blow out shrubs, beds and gardens, clean off patios, sidewalks and driveways, plus we power edge concrete edges," Blumberg explained. "This has been charged as an hourly price as opposed to the mowing, which is the same price every week. Starting this year, we are going to be bidding clean-ups as well."

According to Blumberg, this new piece work pay system for clean-ups will help his company offer better customer service and be an incentive to the employees. If his workers are slow on a particular hourly job, then it will ultimately cost the customer, which is poor customer service. Also, if the job is completed earlier than it's scheduled time with the new system in place, employees have the potential to earn extra money over time because they may be able to get started on the next job even faster.

Carr charges hourly for his clean-up services. "Clean-up, trimming, shrub and tree care is priced separately and broken out for customers to see," Carr pointed out. "They pay for each service separately."

As clean-up is typically a separate charge for the customer, other variables in the price, such as travel time, are typically already factored into the mowing fee.

"Travel time is factored in our price," noted Galbraith, who maintains mostly commercial properties and homeowners' associations. "Our crew may go somewhere and stay there all day. When we have to go to multiple sites, the jobs are typically close together. We will normally never go to more than two jobs in one day, and if a job is within 30 miles, we really don't factor in much travel cost."

Carr's policy echoed Gal-braith. "We don't generally charge for travel time unless the property is significantly outside of our area. It is part of the cost, but it's not charged separately."

"Contractors shouldn't even need to charge for travel time in this business," Blumberg stressed. "Residential properties should be routed so close together that the only time between them is minutes."

As with travel time, loading and unloading time seems to typically be automatically figured into the price or not even considered as a chargeable item.

"Travel, loading and unloading time are all broken out as non-chargeable items," Carr pointed out. "However, we track the percentage of time employees spend doing these tasks."

Loading and unloading costs go toward the operating expense of the actual division, according to Bradley. He added that these costs come out of the division's overhead.

Barriball echoed Bradley, mentioning that his loading costs also factor into the corporate overhead. Like Carr, he tracks the time spent on this responsibility.

Profit
    Pointers

    According to Ransomes America, Racine, Wis., it's no secret that profitability is directly related to productivity. Therefore, managers and crews of maintenance companies alike need the knowledge and tools to complete work and watch the bottom line rise. The following three tips from Ransomes may help contractors when they are deciding how to price their maintenance work.

    1. Analyze four variables when pricing for profit: competition, weather, length of growing season and the cost of labor.

    Call around to other maintenance businesses in the area and ask for their prices. By doing this, contractors can get a clear idea of what price the local market will bear for their services.

    From droughts to floods, the weather is unpredictable. Make sure the profitability equation covers things like downtime due to dry weather or an early frost. Accurate pricing now will help carry the business through leaner times later.

    Depending on the area, equipment may be in storage up to seven months out of the year. This needs to be factored into the profitability equation.

    The price of dependable, reliable labor may be higher in some areas than others. Find out the average wage rate from a local employment agency, then price your service to cover the expense. What is worse? Having unsatisfied customers or losing a knowledgeable prospective employee to a competitor over a 20-cent difference in hourly pay?

    2. Stress value over price when pricing and marketing services.

    Stressing value over price can be made easier by emphasizing some simple, but highly effective points:

    • full range of services
    • a position as a true maintenance company
    • modern, efficient equipment
    • experienced employees
    • free services like emergency maintenance calls and consultations
    • a good reputation in the industry and community
    • reliability
    • disposal/management of grass clippings
    • membership in professional organizations

    3. Figure operational costs into the profitability equation.

    Costs for fuel, office supplies, tax permits and vehicles can add up. If a contractor is new to the maintenance business, most of the up-front costs will fall into this category. If the contractor is a seasoned veteran, operational costs should work out to be around 15 percent of the annual budget. – Angela Dyer

DISCOUNT DECISIONS. Even with the numerous criteria in pricing along with the added services to consider, there are still a few details that can shift prices.

Bid situations, especially for those lawn care professionals handling commercial residences and homeowner's associations, can often slightly influence the pricing.

"Bidding can affect your pricing," Carr stated. "But it depends on competition."

Galbraith explained that his organization bids against other contractors 75 percent of the time. "There are several factors – location, visibility and size of the job – that all affects your aggressiveness of a bid."

Oftentimes with residential properties, bid situations are not a component of the pricing because many jobs are the result of referrals and don't require a bid.

"The residential customer usually knows what he wants to spend so the person who gets there first and appears professional will usually get the job," Blumberg said.

One additional obvious price influence is discounting. This policy varies from contractor to contractor, although those that do offer discounts don't necessarily promote it to their customers. Reasons for discounting can range from a customer pre-paying to the potential of additional work.

"Our discounting depends on the customer," Carr commented. "Some clients say 'If we pay you this much by this date will you take a small percentage off the price?' Our discounts usually come from the customers bringing the idea to us."

Bradley added that he discounts if a builder of a homeowners' or condominium owners' association is going to give him a large amount of work. "If you have a developer with a lot of communities, then the more work you can do, the sharper you can get with your pencil."

Not all contractors lower prices for these reasons, however. Blumberg explained that if he discounts, he would only be discounting his profit.

"When a client asks for a discount, we explain that we will give them the best price based on the time spent on their property, but it's not really a discount," Blumberg stated. "With high-end residential customers, price is not normally a factor anyway."

Even with all of these elements to consider when determining a pricing structure, there are always basic principles to keep in mind for ensuring profitability.

"When you're getting a job, focus on the cost of that job," Carr recommended. "Just because you get a job doesn't always mean you are going to make money on it."

The author is Assistant Editor of Lawn & Landscape magazine.

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April 1999
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