Brad Johnson

Brad Johnson is president and owner of LawnAmerica, Tulsa, Okla.

Before you sell

There’s a number of things to consider when you prepare to sell your business.

Incentivize your employees

An incentive pay system will keep your employees engaged.

A simple question

With the Net Promoter Score system, you don’t need a long survey to find out if your customers are satisfied.

You get what you pay for

If you pay for production, that's what you'll get. And it may be at the expense of quality and profits.