Housecall Pro debuts new product features

Housecall Pro, a software platform serving over 45,000 home service companies, has rolled out new product features and enhancements.

“Our primary driver has always been to find and create solutions to the challenges home service business owners are facing, whether that’s daily challenges or even seasonal ones,” says Ian Heidt, president and co-founder of Housecall Pro. “Thanks to feedback from more than 8,000 pros, we were able to prioritize the products and features that will help them the most. From attracting more loyal customers to getting through the slow season, our updates are designed with their needs in mind.”

Ongoing updates are intended to help users grow revenue, manage jobs, get paid and run their businesses more efficiently. Several features have been added or updated, including a new online booking tool, where customers can book from any device at any time. This feature also simplifies recurring appointments with new integrations featuring Reserve with Google and Customer Portal. 

The new updates also include dashcam and vehicle GPS tracking, which enables 24/7 video monitoring for vehicles, allowing contractors to see what’s happening inside and out of their trucks. This feature also promotes driver safety by automatically recording clips of unsafe behavior and disturbances.

Housecall Pro has introduced a new collection of common industry services to their price book featuring homeowner-friendly descriptions. The company also added offline viewing for scheduling, which helps when there's poor cell reception. It no longer hinders technicians from accessing scheduling data with the new offline feature. This feature allows technicians to access stored job data with minimal interruptions, even in areas with no Wi-Fi or cell reception.

Contractors can set up both text and email automations to prevent customers or opportunities from falling through the cracks. This improves efficiency and consistency by automating routine tasks, such as follow-ups and notifications, and ensures that communication with leads and jobs happen on a regular schedule. The bulk archive feature is another addition designed to reduce clutter by allowing contractors to quickly clear out completed or outdated items from their list.

The latest round of updates comes on the heels of Housecall Pros’ AI Team launch in May, which gave home service pros the opportunity to expand their capacity, thanks to on-demand artificial intelligence team members.

As Housecall Pro continues to evolve, more updates are scheduled including Housecall Pro Accounting, optimized and segmentable invoice reporting and improved interactive voice response (IVR) that assists in blocking spam.

“Home service pros are some of the hardest working people on the planet,” Heidt says. “That’s why we continue to offer solutions that will help them streamline their operations, work smarter, provide for their employees and grow their businesses. Everything we do is to help home service businesses not only succeed but thrive. At the end of the day, that’s how we measure our success.”