Targeting Illegal Operators In California

California continues to crack down on contractors who do not follow the proper licensing procedures to provide construction services in the state.

SACRAMENTO, Calif. - "There are a lot of unlicensed people doing work in all of the trades, not just landscaping," said Larry Rohlfes, assistant executive director of the California Landscape Contractors Association (CLCA), Sacramento, Calif., in reference to California’s ongoing effort to crack down on contractors who do not follow the proper licensing procedures to provide construction services in the state.

Through the California Contractors State License Board (CSLB), contractors in more than 40 construction-license classifications, including lawn and landscape contractors providing construction services, are required to obtain licenses to work in the state. For lawn and landscape contractors, performing construction projects totaling more than $500, tree planting and even pruning trees in excess of 15 feet tall are all jobs that require a contractor’s license in California, explained Rohlfes. The licensing requirements are part of a statewide law aimed at protecting consumers from unqualified contractors and lowering the amount of illegal construction activity in the state.

"The consumer has no recourse when they hire someone like an unlicensed contractor," said Rohlfes. "They frequently do shoddy work and there’s usually nothing that can be done when they don’t finish the job." Because of the poor work done by unlicensed contractors, Rohlfes said landscape contractors get a bad reputation. "In California, lowballing is really synonymous with unlicensed work. For the smaller jobs, we constantly get underbid, and we have to explain why we charge more. [Unlicensed contractors] are terrible for the consumer, and they’re bad for the legitimate industry as well."

CLCA has supported CSLB’s efforts to reduce unlicensed contractors by educating its members and lobbying on their behalf. One instance of successful lobbying that Rohlfes noted is a law passed in 1994 that requires contractors to provide a notice to consumers during the bid process that warns them about using unlicensed operators. "The theory behind that is that when a homeowner is interviewing people to do a landscape, they might interview two who are licensed and one who is not. So if you require that this notice be given out at the time of the estimate, the homeowner gets that information when they need it." Providing materials at the time a consumer is shopping for a contractor is important, Rohlfes noted, because a consumer may otherwise never know the potential problems with unlicensed work and fall prey to a possible project nightmare.

CLCA encourages its members to notify CSLB of any unlicensed contractors they spot working on a project. Proper notification can lead to fines or prosecution for those illegal operators (see Catching Illegal Operators below). "CLCA can’t do it all for our members," noted Rohlfes. "We can lobby and meet with the CSLB, but it really takes every licensed contractor to be proactive as well."

Rohlfes said illegal construction contractors are more prevalent when times are tough. He particularly noticed a rise in unlicensed contractors during the early 1990s. "A lot of construction firms and landscape maintenance firms had to lay people off, and those people who were laid off started their own businesses," he explained, noting that many of those new business owners did not apply for licenses. "During tough times, we notice it more. During the boom times, we’re too busy making money to worry about that, but when hard times come, you’re bidding all of the jobs and you want to keep working to keep your crews employed. You really notice it then when you come up against someone who’s unlicensed and you’re underbid by 50 percent."

The author is Internet Editor of Lawn & Landscape Online.

Catching Illegal Operators

    Last fiscal year, the California Contractors State Licensing Board (CSLB) cited more than 1,600 unlicensed operators and referred another 800 to local prosecutors for criminal prosecution, according to Cruz Reyna, chief of the fraud investigation team for CSLB.

    Catching those unlicensed contractors in the act is a result of the CSLB Statewide Investigation Fraud Team’s (SWIFT) surveillance efforts. A large part of SWIFT’s success can be attributed to help from associations like the California Landscape Contractors Association (CLCA), which encourage members to notify CSLB when they spot unlicensed contractors at work.

    As people notify CSLB, the organization logs the information as hot leads, which Reyna described as "jobs in progress where non-licensed contractors are supposedly involved." SWIFT members respond to those leads as soon as possible. "If it looks like a job that will not be completed today, we might not respond that day," Cruz explained. "But, if it looks like a job that is just for one day, we’ll try every way we can to get someone out there that day."

    Reyna said SWIFT begins with background checks, and investigators then go to the job site to find out if a contractor is licensed. "If they’re not licensed, we can issue an administrative citation for contracting without a license," he explained. Then the contractor cited must either comply with the citation by paying a fine, or he can appeal the citation and appear in court.

    CSLB also works hard to nail repeat offenders by keeping detailed records of unlicensed construction activity. "If [a contractor has] been cited once, they’re still active and we continue to receive complaints, we’ll set them up for a sting." A sting operation involves inviting the repeat offender to bid on a fake project. Following the submission of a bid, the unlicensed contractor is written up and must appear in municipal court to face fines or other penalties.

    Other forms of SWIFT surveillance include scouting and advertisement watching. Scouting means that a SWIFT member logs construction activity in a specified section of a city, taking note of project addresses, contractor names and other information. Following initial background checks, a team of SWIFT members hits those areas a day or two later to find out if the contractors are licensed.

    Advertisement watching is done from CSLB’s office as personnel surf the Internet to identify construction solicitations. If investigators find multiple solicitations from possible unlicensed contractors, Reyna said CSLB brings SWIFT members in from the field to call the ads to find out if the contractors are licensed. "If they’re not, we can issue a citation pretty much over the phone," he said.

    CLCA encourages its members to contact CSLB with as much information as possible about possible unlicensed construction activity when they spot it, said Larry Rohlfes, assistant executive director of CLCA. The information should include, when possible, the contractor’s name, address, phone number, vehicle make and license number and also addresses of any jobs that contractor may have in progress. "CSLB has to catch them in the act," Rohlfes said. "They need to know when they’ll be at a particular project or address. If you’re willing to play Sherlock Holmes and make the calls, CSLB will work with you."

    For more information about CSLB visit it’s Web site at www.cslb.ca.gov.

    - Scott Hunsberger